San Francisco 9-1-1 Struggling Under Increased Load

A “perfect storm” has hit the San Francisco Department of Emergency Management’s 9-1-1 operation according to Supervisor Aaron Peskin. Since 2011 the center’s call load as increased by 37 percent, leaving staff strained and overworked. To help lower strain additional money has been added for staffing and a misuse of…

Dispatcher Credited With Saving Family from Carbon Monoxide

A Sarpy County, Nebraska 9-1-1 dispatcher is being credited with saving the lives of a Gretna family from carbon monoxide poisoning. The Minnick family called 9-1-1 early on a Friday morning when flu-like symptoms started to show. Mark Pontefract, the senior Sarpy County Dispatcher, recognized the symptoms as being from…