Fredericksburg, Virginia’s 9-1-1 center is the subject of a lawsuit following the death of Robert Paulus. Paulus had dialed 9-1-1 when he experienced a fatal heart problem in April of 2016, however was unable to speak when the 9-1-1 operator came on the line. The operator attempted to make contact 3 times before disconnecting and classifying the call as a miss dial. At the time Fredericksburg did not require staff to do any follow up with open lines they classify as miss dial’s after ending the call.
Paulus was found several days later by family, who realized that he had dialed 9-1-1. The family then contacted authorities who investigated and found the call in the system.