The 9-1-1 system at the Metropolitan Police Department was unusable for about 6 and a half hours on February 2, 2016 due to an unknown system error. At about 3:30 p.m. callers to the 9-1-1 and non-emergency 3-1-1 systems were met with a busy tone. Officials quickly began routing the calls to neighboring cities of North Las Vegas and Henderson, but the process took about 50 minutes. Officials are still investigating the cause of the outage and the total number of calls that were missed during the outage.
Last summer the city signed a contract with Airbus Communications to provide the 9-1-1 technology after a major outage in June. At this time officials believe the problem was internal to Airbus and was not the result of malicious activity.