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Text-to-911 Saves CA Hiker

Mt. Baldy Fire Dept Patch
Text-to-911 is being credited with saving the life of an injured hiker in San Bernardino County, California. The man was on a popular trail in Mount Baldy when he was injured and texted 9-1-1 for help. After a search with the help of San Bernardino Fire and the...
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NJ Bill Will Stop Release of 911 Calls

New Jersey Senator Paul Sarlo has introduced a bill that will remove 9-1-1 calls and transcripts as well as police body camera footage from the public record. The bill will mean that calls to 9-1-1 or transcripts will no longer be released as part of a records request....
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So You Want To Be A Dispatcher: 1) What is it?

So you’ve decided you want to become a dispatcher, but do you really know what goes into the profession? Let’s take a look at what it means to be a “dispatcher”. There are many different job titles in this industry: dispatcher, telecommunicator, 9-1-1 operator, communications officer, fire alarm...
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IL County Makes Major Rationalization Steps

The State of Illinois has mandated that all counties across the state must reduce the number of PSAPs by 50 percent by the end of 2017. This has placed strains, both financial and political, on communities across the state as they struggle to comply. Will County, in North...
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Dispatcher Reprimanded for Ordering Dinner

A Broward County, Florida dispatcher received a written reprimand for failing to answer incoming 9-1-1 calls in a timely manner. Officials say that the dispatcher was on the phone for more than 8 minutes placing a large lunch order and that during that time a number of calls...
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