Lori Powers was home alone when she began to feel ill prompting her to dial 9-1-1. Powers was connected with Denver 9-1-1 dispatcher Jan Wilcox. Wilcox stayed on the line for over 12 minutes with Powers until help arrived. When Powers arrived at the hospital she learned she had suffered from a major heart defect. Powers was so moved by the service Wilcox provided that she felt the need to thank her in person.
Excellent work by Dispatcher Wilcox!