As National Public Safety Telecommunications Week comes to a close we challenge every dispatcher to commit to better themselves over the next year. This week we have all seen and heard the stories of us at our best, handling difficult calls, going the extra mile, and fulfilling our commitment to those relying on us. In the next year we want you to commit to being a better telecommunicator, to advance yourself and our profession, and to raise the bar.
Be aware of stress
It is easy for us to fail to recognize the effects that stress has on us daily. We have volunteered to work in an industry where our best work is done on people’s worst days. Where lives are changed with the ring of the phone or the press of a button. To expect this not to have a profound effect on us is reckless.
We challenge you to learn the signs of stress in yourself and your co-workers. We challenge you to learn about the resources available to you, both in your community and publicly available.
Define our Profession
This is an industry of professionals. The name we use to describe ourselves does not matter, we all have the same goal: To get them home, and get the help to those who need it. Being a telecommunicator has transformed over the years and we have built a reputation for excellence, dependability, and service. As far as we have come, there is still work to be done.
We want to see an end to the phrase “Your just a dispatcher.” To do that, we need to be the best we possibly can be.
We challenge you to build yourself professionally, to build your organizations, and to build our co-workers. We challenge you to be a mentor and to be a leader. We challenge you do improve your reputation through your professionalism and drive.
Expand our Training
When the unexpected happens we will fall back on our training. To perform to the best of our abilities we need to refine our talents through training. We need to raise the bar on training, focus on quality training not just training to fulfill a requirement.
We challenge you to take the initiative and improve your training. If your agency doesn’t provide good, quality training find some on your own. Research, read articles, listen to tapes, and play scenarios out in your head.