Local news outlet WCNC highlighted the story of a father who’s son was seriously injured on Father’s Day in 2014. Michael Swink called 9-1-1 from his Lincoln County, North Carolina home when his son Eric was injured in a basketball net. The call did not go to Lincoln County 9-1-1 as it normally would, instead it was answered by Intrado in Colorado. The infrastructure provider then transferred Michael’s call to his local 9-1-1 center, however there was what had been reported as a “minutes” long delay.
Michael now says he is afraid to call 9-1-1, as he does not trust that it will work correctly.
Intrado was faulted in a multi-state 9-1-1 outage in April of 2014 as well, and was heavily fined by the Federal Communications Commission. See this post for details.
As we have said before our nation relies on 9-1-1. We rely on it to work. We rely on it to work every time. The Federal Communications Commission and us as an industry must continue to hold private vendors to the highest of standards. When lives matter and seconds count, 99.99% of the time is not good enough.