Text-to-911 Saves CA Hiker

Mt. Baldy Fire Dept Patch
Text-to-911 is being credited with saving the life of an injured hiker in San Bernardino County, California. The man was on a popular trail in Mount Baldy when he was injured and texted 9-1-1 for help. After a search with the help of San Bernardino Fire and the...
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NJ Bill Will Stop Release of 911 Calls

New Jersey Senator Paul Sarlo has introduced a bill that will remove 9-1-1 calls and transcripts as well as police body camera footage from the public record. The bill will mean that calls to 9-1-1 or transcripts will no longer be released as part of a records request....
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So You Want To Be A Dispatcher: 1) What is it?

So you’ve decided you want to become a dispatcher, but do you really know what goes into the profession? Let’s take a look at what it means to be a “dispatcher”. There are many different job titles in this industry: dispatcher, telecommunicator, 9-1-1 operator, communications officer, fire alarm...
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IL County Makes Major Rationalization Steps

The State of Illinois has mandated that all counties across the state must reduce the number of PSAPs by 50 percent by the end of 2017. This has placed strains, both financial and political, on communities across the state as they struggle to comply. Will County, in North...
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Dispatcher Reprimanded for Ordering Dinner

A Broward County, Florida dispatcher received a written reprimand for failing to answer incoming 9-1-1 calls in a timely manner. Officials say that the dispatcher was on the phone for more than 8 minutes placing a large lunch order and that during that time a number of calls...
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Rifts In Indiana 911 Center Make Headlines

NWITimes.com recently published an extensive article detailing problems developing at the Lake County 9-1-1 center in Indiana. In the article dispatchers, managers, and political leaders all highlight their views on the issues with the new combined center. Touching on everything from pay, to staffing, and even to the...
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Man Arrested for Calling 911 for Ride

A Myrtle Beach, South Carolina man was arrested after he repeatedly called 9-1-1 to request a ride to the police department to bail out his girlfriend. Edward Rosciszewski is accused of calling 9-1-1 four times over the course of four hours asking for a ride from police. Dispatchers attempted...
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Tool of the Trade: Google Earth Circles

Every day we use maps in dispatch, they’re one of our most valuable tools. But customizing them to the needs we have for a specific call can be difficult. CAD mapping functions are usually primitive at best and high end GIS software is far beyond the use of...
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New Audio: Bakersfield CA Murder/Suicide

Overview Date and Time: 03/10/2015 17:21 hrs City: Bakersfield (Kern County) State: California Address: De Colores Ct. Summary On March 10, 2015 a male party fatally shot his wife and called 9-1-1 to report the shooting. During the call he tells the dispatcher that he is suicidal and...
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60 Minutes Highlights Shift in Active Shooter Response

A segment on 60 Minutes highlighted a shift in the methodology of responding to active shooter incidents. It is becoming more common across the country for police departments to encourage bystanders to take action when confronted by an armed assailant. Traditional thinking encouraged people to flee the area...
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