IN 911 Operator Accused of Impersonating Police

Clark County 911
A Clark County 911 dispatcher was arrested and accused of using a police badge to impersonate an officer. The Clark County Sheriff’s Office says that 48 year old William Leach used a police badge at least twice to convince people that he was a police officer. Leach is...
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Minnesota Rolls Out Text-to-911

Minnesota Emergency Communications Network
The statewide Text-to-911 in Minnesota is up and running. Minnesota began the process in 2014 by moving all of their PSAP’s to the NextGen 911 platform, and finished this year by allowing text to 911. For more see this page on the Minnesota State Website
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Changes to Resources & Audio

We’ve made some major changes to the “Resources & Audio” section of the website. The Wiki that used to hold our audio has been removed. All audio and resources will now be moved into our main site. Audio that we have posted to date is available by selecting...
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San Francisco 9-1-1 Struggling Under Increased Load

San Francisco Emergency Management
A “perfect storm” has hit the San Francisco Department of Emergency Management’s 9-1-1 operation according to Supervisor Aaron Peskin. Since 2011 the center’s call load as increased by 37 percent, leaving staff strained and overworked. To help lower strain additional money has been added for staffing and a...
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Dallas Family Upset with Emergency Response

Dallas Police Badge
The family of 14 year old Kevin Crockett is questioning the delay in response to their call for help when he way shot at and robbed on Monday, June 12th. The family says they called 9-1-1 multiple times, and were even on hold for 23 minutes during one...
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Dispatcher Credited With Saving Family from Carbon Monoxide

A Sarpy County, Nebraska 9-1-1 dispatcher is being credited with saving the lives of a Gretna family from carbon monoxide poisoning. The Minnick family called 9-1-1 early on a Friday morning when flu-like symptoms started to show. Mark Pontefract, the senior Sarpy County Dispatcher, recognized the symptoms as...
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NJ Trooper Cleared in Shooting at Wrong Address

An unnamed New Jersey State Trooper has been cleared after he shot and wounded a Cumberland County man in July of 2016. The trooper, along with a second trooper, responded to a 9-1-1 call. When they arrived the man confronted the troopers armed with a shotgun believing they...
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Site Outage 2/11/17

On Saturday, February 11, 2017 at about 8:30 am EST our web host began experiencing major issues with the server that The 911 Line website, wiki, and email reside on. It took the host until about 2:00 am the following morning to resolve the issue. At this point...
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Arizona DPS Releases Pursuit Audio

Arizona DPS
An investigation is ongoing after a pursuit ended in the death of a car thief suspect. Initial reports indicate that an off duty administrator for the Arizona Department of Public Safety, Deputy Director Heston Silbert, followed a car that he believed had been stolen. The vehicle Silbert was operating...
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