Dispatcher Loses Home to Fire

A Detroit, Michigan 9-1-1 operator lost her house to an early morning fire last week while she was working. Shanesha Pugh’s husband and two daughters were transported to the hospital for smoke inhalation, and they lost all of their belongings in the fire. Their home has been left...
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New Audio: Lancaster Suicide by Cop

Lancaster Sheriff Patch
Overview Date and Time: 05/28/2015 14:15 hrs City: Lancaster (Lancaster County) State: South Carolina Address: U.S. 521 Summary Darrell Morgan, a pastor at the Free Will Baptist Church, confronted his estranged wife with a handgun inside a corner store on May 28, 2015. The store manager intervened and...
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MA Politicians Become Victims of SWATing Calls

Melrose Police Patch
Two Massachusetts politicians were victims of recent SWATing calls. Weymouth Mayor Robert Hedlund and U.S. Representative Katherine Clark both had police show up at their homes after the local police received automated phone calls on their business lines relating there had been shootings at the addresses. Clark has...
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Las Vegas 9-1-1 Crashes For Hours

Las Vegas Metropolitan Police
The 9-1-1 system at the Metropolitan Police Department was unusable for  about 6 and a half hours on February 2, 2016 due to an unknown system error. At about 3:30 p.m. callers to the 9-1-1 and non-emergency 3-1-1 systems were met with a busy tone. Officials quickly began...
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Text-to-911 Saves CA Hiker

Mt. Baldy Fire Dept Patch
Text-to-911 is being credited with saving the life of an injured hiker in San Bernardino County, California. The man was on a popular trail in Mount Baldy when he was injured and texted 9-1-1 for help. After a search with the help of San Bernardino Fire and the...
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NJ Bill Will Stop Release of 911 Calls

New Jersey Senator Paul Sarlo has introduced a bill that will remove 9-1-1 calls and transcripts as well as police body camera footage from the public record. The bill will mean that calls to 9-1-1 or transcripts will no longer be released as part of a records request....
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So You Want To Be A Dispatcher: 1) What is it?

So you’ve decided you want to become a dispatcher, but do you really know what goes into the profession? Let’s take a look at what it means to be a “dispatcher”. There are many different job titles in this industry: dispatcher, telecommunicator, 9-1-1 operator, communications officer, fire alarm...
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IL County Makes Major Rationalization Steps

The State of Illinois has mandated that all counties across the state must reduce the number of PSAPs by 50 percent by the end of 2017. This has placed strains, both financial and political, on communities across the state as they struggle to comply. Will County, in North...
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Dispatcher Reprimanded for Ordering Dinner

A Broward County, Florida dispatcher received a written reprimand for failing to answer incoming 9-1-1 calls in a timely manner. Officials say that the dispatcher was on the phone for more than 8 minutes placing a large lunch order and that during that time a number of calls...
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Rifts In Indiana 911 Center Make Headlines

NWITimes.com recently published an extensive article detailing problems developing at the Lake County 9-1-1 center in Indiana. In the article dispatchers, managers, and political leaders all highlight their views on the issues with the new combined center. Touching on everything from pay, to staffing, and even to the...
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