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So You Want To Be A Dispatcher: 1) What is it?

So you’ve decided you want to become a dispatcher, but do you really know what goes into the profession? Let’s take a look at what it means to be a “dispatcher”. There are many different job titles in this industry: dispatcher, telecommunicator, 9-1-1 operator, communications officer, fire alarm...
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Tool of the Trade: Google Earth Circles

Every day we use maps in dispatch, they’re one of our most valuable tools. But customizing them to the needs we have for a specific call can be difficult. CAD mapping functions are usually primitive at best and high end GIS software is far beyond the use of...
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Suspicious Packages

As a result of the recent events in France communications centers across the United States are seeing an increase in calls for suspicious packages and vehicles. We’ve put together a couple items to consider when taking calls to help you determine if a package is suspicious or abandoned....
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