Home » Archive by category "Industry News"

San Francisco 9-1-1 Struggling Under Increased Load

San Francisco Emergency Management
A “perfect storm” has hit the San Francisco Department of Emergency Management’s 9-1-1 operation according to Supervisor Aaron Peskin. Since 2011 the center’s call load as increased by 37 percent, leaving staff strained and overworked. To help lower strain additional money has been added for staffing and a...
Continue reading »

Dallas Family Upset with Emergency Response

Dallas Police Badge
The family of 14 year old Kevin Crockett is questioning the delay in response to their call for help when he way shot at and robbed on Monday, June 12th. The family says they called 9-1-1 multiple times, and were even on hold for 23 minutes during one...
Continue reading »

Dispatcher Credited With Saving Family from Carbon Monoxide

A Sarpy County, Nebraska 9-1-1 dispatcher is being credited with saving the lives of a Gretna family from carbon monoxide poisoning. The Minnick family called 9-1-1 early on a Friday morning when flu-like symptoms started to show. Mark Pontefract, the senior Sarpy County Dispatcher, recognized the symptoms as...
Continue reading »

NJ Trooper Cleared in Shooting at Wrong Address

An unnamed New Jersey State Trooper has been cleared after he shot and wounded a Cumberland County man in July of 2016. The trooper, along with a second trooper, responded to a 9-1-1 call. When they arrived the man confronted the troopers armed with a shotgun believing they...
Continue reading »

Arizona DPS Releases Pursuit Audio

Arizona DPS
An investigation is ongoing after a pursuit ended in the death of a car thief suspect. Initial reports indicate that an off duty administrator for the Arizona Department of Public Safety, Deputy Director Heston Silbert, followed a car that he believed had been stolen. The vehicle Silbert was operating...
Continue reading »

Lawsuit Follows 911 Open Line

Fredericksburg, Virginia’s 9-1-1 center is the subject of a lawsuit following the death of Robert Paulus. Paulus had dialed 9-1-1 when he experienced a fatal heart problem in April of 2016, however was unable to speak when the 9-1-1 operator came on the line. The operator attempted to...
Continue reading »

Andover Teen Pleads in SWATing Case

Essex County DA's Office
An Andover, Massachusetts 17 year old has pleaded guilty after being tried for a number of SWATing incidents across the country. After an investigation by the Federal Bureau of Investigation, Homeland Security, the Joint Terrorism Task Force, and multiple State Police agencies. The teen is accused of leading...
Continue reading »

Help Bring Back 911dispatch.com

We’ve started an IndieGoGo page to raise funds to try and bring back 911dispatch.com. From the page: What is This Project? 9-1-1 dispatchers, police dispatchers, fire dispatchers, and ambulance dispatchers are the link between the public and our emergency services. Every day thousands of 9-1-1 personnel man the...
Continue reading »

Dispatcher Loses Home to Fire

A Detroit, Michigan 9-1-1 operator lost her house to an early morning fire last week while she was working. Shanesha Pugh’s husband and two daughters were transported to the hospital for smoke inhalation, and they lost all of their belongings in the fire. Their home has been left...
Continue reading »

MA Politicians Become Victims of SWATing Calls

Melrose Police Patch
Two Massachusetts politicians were victims of recent SWATing calls. Weymouth Mayor Robert Hedlund and U.S. Representative Katherine Clark both had police show up at their homes after the local police received automated phone calls on their business lines relating there had been shootings at the addresses. Clark has...
Continue reading »