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Tampa 911 Wireless Outage

Tampa Police Badge
Tampa, Florida Police and Fire both were having issues receiving wireless 911 calls on Friday, September 7th. The issues only impacted some callers and resulted in a “fast busy” signal when 911 was dialed. Tampa Police, Fire, and city government circulated notices advising citizens to call ten digit...
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Massachusetts Deploying RapidSOS Statewide

MA 911
The Massachusetts State 911 Department is in the final stages of deploying RapidSOS’s 911 Clearing House service to the over 200 PSAPs across their state. The service connects the state’s 911 system with a variety of location data sources that can be provided by handsets that are not...
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1 October After Action Report Released

Route 91 Harvest Festival Logo
The Federal Emergency Management Agency, Clark County Fire, and Las Vegas Metropolitan Police have released a comprehensive After Action Report detailing the events of the mass shooting during the Route 91 Harvest Festival last October. The report speaks highly of the overall response by the numerous agencies involved,...
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Man Arrested After Stealing Copper From Radio Tower

Marysville, WA
A Lynnwood, Washington man has been arrested and charged with stealing copper from a public safety radio tower. The man had removed the copper from the Marysville, Washington tower’s grounding system causing an estimated $10,000 worth of damage. Dispatchers noticed the man on a security camera that had...
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Princeton NJ Privatizes 911

Princeton, New Jersey Police
Princeton, New Jersey has signed a two year contract, with the option to extend for three more years, with IXP Corporation. The contract will pay IXP just over $860,000 a year during the first two years. IXP is a private corporation offering 911 and dispatch services. Princeton is...
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NH Opts Out of FirstNet

FirstNet Logo
New Hampshire is the first state to “opt-out” of the federal FirstNet program. Governor Chris Sununu announced this week that New Hampshire will pursue it’s own agreement with Rivida Networks. The federal government recently reached an agreement with AT&T to build out the national FirstNet system and each...
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IN 911 Operator Accused of Impersonating Police

Clark County 911
A Clark County 911 dispatcher was arrested and accused of using a police badge to impersonate an officer. The Clark County Sheriff’s Office says that 48 year old William Leach used a police badge at least twice to convince people that he was a police officer. Leach is...
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Minnesota Rolls Out Text-to-911

Minnesota Emergency Communications Network
The statewide Text-to-911 in Minnesota is up and running. Minnesota began the process in 2014 by moving all of their PSAP’s to the NextGen 911 platform, and finished this year by allowing text to 911. For more see this page on the Minnesota State Website
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San Francisco 9-1-1 Struggling Under Increased Load

San Francisco Emergency Management
A “perfect storm” has hit the San Francisco Department of Emergency Management’s 9-1-1 operation according to Supervisor Aaron Peskin. Since 2011 the center’s call load as increased by 37 percent, leaving staff strained and overworked. To help lower strain additional money has been added for staffing and a...
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Dallas Family Upset with Emergency Response

Dallas Police Badge
The family of 14 year old Kevin Crockett is questioning the delay in response to their call for help when he way shot at and robbed on Monday, June 12th. The family says they called 9-1-1 multiple times, and were even on hold for 23 minutes during one...
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