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San Francisco 9-1-1 Struggling Under Increased Load

San Francisco Emergency Management
A “perfect storm” has hit the San Francisco Department of Emergency Management’s 9-1-1 operation according to Supervisor Aaron Peskin. Since 2011 the center’s call load as increased by 37 percent, leaving staff strained and overworked. To help lower strain additional money has been added for staffing and a...
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Dallas Family Upset with Emergency Response

Dallas Police Badge
The family of 14 year old Kevin Crockett is questioning the delay in response to their call for help when he way shot at and robbed on Monday, June 12th. The family says they called 9-1-1 multiple times, and were even on hold for 23 minutes during one...
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Dispatcher Credited With Saving Family from Carbon Monoxide

A Sarpy County, Nebraska 9-1-1 dispatcher is being credited with saving the lives of a Gretna family from carbon monoxide poisoning. The Minnick family called 9-1-1 early on a Friday morning when flu-like symptoms started to show. Mark Pontefract, the senior Sarpy County Dispatcher, recognized the symptoms as...
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